Unable to connect to Geico (biller)

EL1234

Hi! I am unable to connect my recurring bill to Geico. Geico shows up in the list of options for Biller Institutions. It prompts me for my login info, and then spends a long time saying "Connecting", and then finally it says "We're working on linking GEICO. We'll let you know if we need anything else."

Is there currently an issue with Geico?

Thanks!

UrsulaA

Geico connected for me last month after a few tries. I had MFA on it turned off. Hope the connection issue clears up for you.

EL1234

I tried 3-4 times last night. No MFA. I don't know what else to try :)

UrsulaA

It is frustrating, I know. The message "We're working on linking GEICO. We'll let you know if we need anything else" seems to indicate that the biller is not supported yet. Strange, cause I connected last month. @Coach Kristina @Coach Natalie

Coach Natalie

@EL1234, thanks for posting to the Community regarding this issue!

When viewing Geico for Bill Connect from our end, it looks like they're having some minor syncing issues. Have you tried again, by chance?

Please let us know how it goes!

-Coach Natalie

EL1234

Thanks @Coach Natalie

I tried two days ago and then again just now, twice, but still no luck… It spends a really long time trying and then gives the same error I posted above.

Coach Natalie

@EL1234, thanks for giving it another try!

I went ahead and got this escalated to our Biller Service Provider to see what they say. I'll let you know when I hear back, but you may also receive an email from our internal team at Quicken who handles these types of cases.

-Coach Natalie

EL1234

Thank you @Coach Natalie !

Coach Natalie

@EL1234, thanks for your patience as this was being researched!

Our service provider gave us this response: "We are currently experiencing issues syncing GEICO accounts at this time. I'm afraid that we don't have an ETA on a resolution for this, but I can assure you that this is currently a priority of our development team."

For now, I'd suggest tracking the Recurring Bill manually and then continuing to try to connect to Geico every so often. Sorry for not having better news, but I hope this helps!

-Coach Natalie