Pending Bank of America transactions tied to recurring income are being deleted when posted
I'm frustrated. I had a support chat months ago about this and it got nowhere. It happened again and so I'm trying to see if raising here makes a difference.
I have checking account with BofA. When I'm paid and the transaction is pending Simplifi notes that I've received a large deposit. Here's a screenshot from the email notification I received and I got a notification in the app. It didn't link to my pay because this deposit included a bonus and was larger than usual.
In fact I received 4 of these emails - one every day that the transaction was pending. I didn't touch it, delete it, or do anything than mark it reviewed.
When I log into Bank of America directly, I see that the pending transaction was posted on 2/5/2024. It's clearly reflected in my account and cleared.
However, now 6 days later there is no sign of that transaction in Simplifi and it bills & income says my paycheck is in the past. This is not the first time… Last month, it took a few days for the transaction to come back. I can't use Simplifi if I can't trust it. The bank balance is correct, yet it is clearly dropping transactions…and I can't rely on when it's magically going to reappear or know what is being dropped that I don't notice.
There is now no sign in Simplifi of any transaction with the exact amount and when I look by my employer name, it does not show this transaction for this mont (I get paid monthly).