Loancare connects but brings no information

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gurahamu
gurahamu Member
edited March 26 in Adding and Updating Accounts

I have been able to connect my Loancae account to Simplifi, but it brings over no information. The mortgage balance does not appear (not even showing 0), but Loancare shows as connected in the background.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @gurahamu, thanks for posting!

    If the account is connected to the bank, you should see a balance in Quicken Simplifi — you're saying that the balance does not even show as $0, it's missing entirely, right? Are you using the Quicken Simplifi Web App or the Mobile App? Also, what bank option did you select from the list when adding this account in Quicken Simplifi?

    Please let us know so we can best assist!

    -Coach Natalie

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