Navy Federal FDP-185/ FDP-102 (edited)
![antiphon](https://us.v-cdn.net/6031920/uploads/defaultavatar/nRDM9HAJBB7R4.jpg)
Cannot reconnect to my Navy Federal account. I've tried resetting/removing/adding a new copy, nothing works. I get an MFA prompt, enter it in, then it spins on "securing connection" and then fails.
Also, the fact I have to enter my MFA to actually get an account update sort of makes this entire platform a lot less useful. I'd love to get alerts or updates on things, but that's impossible with the MFA gate.
Comments
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Hello @antiphon,
Thank you for reaching out to us. I would love to assist you in this matter, I just need you to answer a few questions first, please:
- Is Quicken Simplifi asking you to complete MFA?
- Are you receiving the code?
- What method are you using (SMS, call, etc.)?
- Have you tried changing how you receive your MFA code?
- Are you Adding or Updating the account?
After you have answered those questions for me, we can look at what the next steps may be going forward.
Thanks,
Coach Jon
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- Yes, it's asking me to complete MFA
- Yes, I receive a code
- Only tried SMS, but it has consistently sent me the number
- Same as above
- I have tried both resetting the connection and deleting and recreating it, same issue.
I went to try this process again, and for some reason it decided to work, so I guess this is resolved.
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