Navy Federal FDP-185/ FDP-102 (edited)

antiphon
antiphon Member
edited April 5 in Adding and Updating Accounts

Cannot reconnect to my Navy Federal account. I've tried resetting/removing/adding a new copy, nothing works. I get an MFA prompt, enter it in, then it spins on "securing connection" and then fails.

Also, the fact I have to enter my MFA to actually get an account update sort of makes this entire platform a lot less useful. I'd love to get alerts or updates on things, but that's impossible with the MFA gate.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @antiphon,

    Thank you for reaching out to us. I would love to assist you in this matter, I just need you to answer a few questions first, please:

    • Is Quicken Simplifi asking you to complete MFA?
    • Are you receiving the code?
    • What method are you using (SMS, call, etc.)?
    • Have you tried changing how you receive your MFA code?
    • Are you Adding or Updating the account?

    After you have answered those questions for me, we can look at what the next steps may be going forward.

    Thanks,

    Coach Jon

  • antiphon
    antiphon Member
    1. Yes, it's asking me to complete MFA
    2. Yes, I receive a code
    3. Only tried SMS, but it has consistently sent me the number
    4. Same as above
    5. I have tried both resetting the connection and deleting and recreating it, same issue.

    I went to try this process again, and for some reason it decided to work, so I guess this is resolved.

This discussion has been closed.

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