Balance History Issue on iPad

System

This discussion was created from comments split from:

Net worth import fixed for investment & loan accounts in web but not in mobile (edited).

Teniola

It shows up correctly on my mobile phone, but not my iPad. Which is weird because I thought the iPad app was just a larger mobile app. Anyone else having this issue?

Coach Jon

Hello @Teniola,

I would suggest trying to sign out of Quicken Simplifi on your iPad and sign back in to see if the problem is still showing. Let us know if you are still having a problem afterward with your iPad or if that fixed it!

Thank You,

Coach Jon

Teniola

Still having the problem after I signed out and signed back in. Works perfectly fine on my phone and with my computer. I primarily use my iPad to access Simplifi. What happens next?

Coach Jon

Hello @Teniola,

Thanks for the reply! Are you using the mobile app on your iPad or are you accessing the web application from your iPad?

Thanks,

Coach Jon

Teniola

@Coach Jon I am using the mobile app on my iPad.

Coach Jon

Hello @Teniola,

I see. The mobile application is not formatted to work well with tablets. We usually suggest using the web application if you are going to be accessing Quicken Simplifi from a tablet. If you do feel that there should be an iPad application however, we do have an idea post here you can vote on:

https://community.simplifimoney.com/discussion/581/please-create-a-native-ipad-app-7-merged-votes

Thanks,

Coach Jon