FDP-176 Error with Cinfed Credit Union

Numeral4522
Numeral4522 Member ✭
edited April 19 in Adding and Updating Accounts

Hi, I'm getting an FDP-176 with my Cinfed Credit Union. I've tried refreshing, disconnecting and re-adding and nothing works.

Any way to fix this? Or should I just call my bank like this post suggests: [removed - relevancy]

Thanks!

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  • Coach Jon
    Coach Jon Moderator admin
    edited March 13

    Hello @Numeral4522,

    Thanks for reaching out! If you could answer these questions for us, we can see about getting it reviewed for escalation for you.

    1. If the account currently exists in Quicken Simplifi, the name of the account as it appears in Quicken Simplifi?
    2. The name of the account, as it appears on the bank's website.
    3. What type of account are you attempting to connect?
    4. Has there been any changes made to the bank's website or the sign-in process recently?
    5. Has there been any activity in the account in the last 90 days?
    6. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

    Thanks,

    Coach Jon

  • Numeral4522
    Numeral4522 Member ✭

    • Thanks for the response @Coach Jon
      1. There are 3 accounts: KASASA CASH CHECKING, KASASA SAVER, MAIN SHARE
      2. They are the same name on my Quicken Simplifi as on the bank portal.
    • 3. The first is a checking account the other two are savings.
    • 4. Not that I know of. They did have a new user agreement when I logged in to check.
      5. Yes there has been activity, looks like the last time Simplifi was able to fetch data was March 1st, 2024, hasn't had any new transactions since then.
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Numeral4522, thanks for providing the requested information!

    I went ahead and got this escalated and will let you know when we hear back.

    -Coach Natalie

    EWC-10911683

    -Coach Natalie

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited March 19

    @Numeral4522, we heard back from our service provider on this and they stated the issue should be resolved. Can you give it another try and let us know how it goes, please?

    Thanks!

    -Coach Natalie

    -Coach Natalie

  • Numeral4522
    Numeral4522 Member ✭

    Yes looks like it's working now. Thanks Natalie!

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Numeral4522, woohoo!

    -Coach Natalie

    -Coach Natalie

This discussion has been closed.

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