FDP-102 error connecting to Elan Visa (edited)

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DEA3
DEA3 Member ✭
edited April 19 in Adding and Updating Accounts

I have been getting error Care Code: FDP-102 for several days. This is a Fidelity Visa card but connection to all my other fidelity accounts are OK. Help!

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  • doug1
    doug1 Member
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    Using Simplifi, am no longer able to connect to Elan fidelityrewards either. This behavior just started in the past week.

    The account URL in Simplifi points to an index page at Elan. I've made a "request" through the new account dialog in Simplifi for fidelityrewards, whatever that's worth.

    From the various discussion threads on this community, appears this has been an ongoing issue

  • Coach Jon
    Coach Jon Moderator admin
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    Hello @DEA3 & @doug1,

    Thank you for posting to the community! We've noticed on our side that users have been reporting that they have been able to connect today. Are you guys able to connect/update your accounts now, or are you still experiencing this issue?

    Thanks,

    Coach Jon

  • doug1
    doug1 Member
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    Thanks for reaching out, Coach Jon.

    I'm back in business with Fidelity Rewards (serviced by Elan) and Simplifi.

    Thanks muchly! Be well

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