Ameritas Retirement Care Code: FDP-101

Ant-Money

My Ameritas Retirement account stoped refreshing and showing the 101 error at around the same time as Acorns.

Coach Jon

Hello @Ant-Money,

Thanks for reaching out! Generally, this error resolves itself within 24-48 hours. If it has been this long, then you will want to try resetting the account. Here are steps on how to Reset your Account: https://help.simplifimoney.com/en/articles/4857199-how-to-reset-your-account-connections#h_7f8fc15a86

Thanks,

Coach Jon

Ant-Money

Thanks for your reply Jon.

I've reset the account multiple times before posting here. I've done it both on mobile and web but the issue persists.

Thanks,

AN

Coach Jon

Hello @Ant-Money,

Thank you for your reply. Could you please let us know the name of the account as it appears in Quicken Simplifi?

Thanks,

Coach Jon

Ant-Money

The account name is Name of my Company, Inc Employee 401(k) Plan.

Coach Natalie

@Ant-Money, thanks!

I'm unable to locate that account when looking from our end. We need the name of the Ameritas account that's receiving the FDP-101 error, as it appears in Quicken Simplifi. If you prefer to share the name privately, you may do so via a DM.

We look forward to your reply!

-Coach Natalie

Ant-Money

Hi Coach Natalie,

I've deleted the account in an attempt to solve the issue, but now I'm unable to add it back as I'm still getting the same error: "We are unable to connect to Ameritas Retirement Plans at this time.
Care Code: FDP-101".

Thank you for looking into this.

-AN

Coach Natalie

@Ant-Money, thanks for confirming!

I went ahead and got this issue escalated and will let you know when we hear back.

-Coach Natalie

EWC-10932539

Coach Natalie

@Ant-Money, we've heard back from our service provider on this and they'd like us to schedule a debugging session with you. For me to request the session, I need the following data:

1. Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
2. Provide your general availability over the next few weeks, and please also include your time zone with this.

Thanks!

-Coach Natalie

Ant-Money

Hi Coach Natalie,

My email address and phone number on file are correct.

I'm generally available at any time with at least two hours advance noticed. I'm in the US EST time zone.

Thank you,

-AN

Coach Natalie

@Ant-Money, thanks!

I requested the session, so please keep an eye out for an email from someone in our engineering team with a confirmed date and time.

-Coach Natalie

CTP-9536

Coach Natalie

@Ant-Money, thanks so much for holding that session with our engineering team!

They just reached out to let me know that this issue should be fixed for you. Let us know if we can help with anything further!

-Coach Natalie

Ant-Money

Hello,

Yes, the issue has been resolved.

Thank you coaches Jon and Natalie

~AN