Unable to connect to Park Ridge Community Bank -- Care Code: FDP-103

AngelMonkey
AngelMonkey Member
edited April 19 in Adding and Updating Accounts

I have been unable to connect to my primary checking account with Park Ridge Community Bank since purchasing Quicken Simplifi. I keep getting a Care Code: FDP-103 message.

I have already quadruple-checked that the username and password are correct, including logging in at the bank website itself. I have also tried updating my bank password and then retrying the connection with the new password. The bank does not have application-specific passwords. I know it's possible to connect to this bank as it was connected when using Mint.

This service is completely useless to me if I cannot connect to my primary checking account. Please help or advise how I can get a refund for your product.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @AngelMonkey,

    Thank you for reaching out! Sorry to hear about your trouble with connecting your account. If you could please follow the steps below, we can work out what to do next.

    1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URL's shown for each bank.
    2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Thank You,

    Coach Jon

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