Wrong phone numbers listed for MFA when adding FirstBank of Puerto Rico (edited)

rarocho7
rarocho7 Member
edited May 3 in Adding and Updating Accounts

I am trying to enter the following accounts;
Popular Bank of Puerto Rico
FirstBank of Puerto Rico
Oriental Bank of Puerto Rico

Everyone lets me in but when he asks for a cell phone number for security, he displays the wrong numbers. Cell phone numbers that were never mine.

Display the following;

Please choose an option to receive the security code
Call to (XXX) XXX-7390
Text to (XXX) XXX-7390

This phone number is not mine.

For this reason I have not been able to add the accounts.

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @rarocho7,

    Thanks for reaching out! When it comes to MFA, the methods given along with where a MFA is sent are provided by the financial institution. I would suggest reaching out to the institution in this case or checking your bank website to verify if you can see/change the phone numbers on file for MFA or change the MFA method.

    Thanks,

    Coach Jon

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