Blue Federal Credit Union Error 105

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I'm seeing errors when attempting to connect back with Blue Federal Credit Union via an error 105. I have confirmed I can login successfully on the bank's website.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @wvorderberg, thanks for reaching out to the Community regarding this issue!

    When viewing your connection attempts from our end, I'm seeing an FDP-103 error with Blue Federal Credit Union as of the last few days, which indicates that invalid credentials are being used. To troubleshoot this error, please follow these steps, particularly the last one:

    1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
    2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Let us know how it goes!

    -Coach Natalie

  • wvorderberg
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    Thanks. I did confirm credentials and have no issues logging into my bank's website. Below is the error I received:

    We are unable to connect to Blue Federal Credit Union at this time. Please try again later.
    Care Code: FDP-105

  • acon
    acon Member
    edited April 16
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    Blue FCU changed its online login system on April 1 and Simplifi hasn't been able to connect since. I even removed my accounts and tried to add them back and just got a Care Code FDP-102. I'll receive a text message from Blue with an authentication code each time, but there's nowhere in Simplifi to add it.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    Hey everyone, it looks like Blue Federal Credit Union is currently blocking us. This issue is known and actively being worked on, and you can follow our Community Alert for updates in the meantime:

    Thank you!

    -Coach Natalie

This discussion has been closed.