Add Support: Commonbond Student Loans via Firstmark Services

cmfrazier
cmfrazier Member
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  • Coach Nicole
    Coach Nicole Administrator, Moderator admin
    edited August 2020

    Hi @cmfrazier

    We appreciate the feedback! Our system shows that the URL we provided is supported under the bank name Firstmark Services Student Loans. Can you try adding your accounts using that bank name? If you experience any trouble, please let me know. I'm happy to help!

    Thanks,
    Coach Nicole

  • cmfrazier
    cmfrazier Member
    @Coach Nicole I tried and I am unable to login.

    For reference I cannot login at https://secure.firstmarkservices.com/ but I can login at https://commonbond.firstmarkservices.com. Logins look identical, but the Commonbond URL is specific for Commonbond customers.
  • Coach Nicole
    Coach Nicole Administrator, Moderator admin

    @cmfrazier Thank you for the information! It sounds like we're going to need a specific instance for Commonbond.

    We'll get this one added to our list of requested bank connections. Sadly, we don't have an ETA to provide, but we'll post any updates on this thread.

    Thank you again!
    Coach Nicole

  • cmfrazier
    cmfrazier Member
    Any update?
  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited October 2020

    Hello @cmfrazier,

    We appreciate the inquiry, although I apologize that there are still no updates to provide at this time. I will, however, be sure to post any new information as it becomes available. :smile:

    -Coach Natalie

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