[Fidelity] Request failed with status code 500 Care Code: QCS-0500

Cory Lewis

Unable to connect fidelity accounts (brokerage, IRA, roth-IRA). I receive the following error "Request failed with status code 500 Care Code: QCS-0500".

I am attempting to connect to:
Fidelity Inv & Retirement
https://nb.fidelity.com/public/nb/default/home

I have tried waiting 48hrs.

I have tried logging in at different times during the day - morning, afternoon, evening.

Screenshot included below.

Coach Natalie

@Cory Lewis, thanks for reaching out to the Community regarding this issue!

Since Fidelity is one of our OAuth API banks, I'd suggest trying to connect from a different browser or in incognito/private mode in case something in your primary browser is blocking the authorization process.

Please let us know how it goes!

-Coach Natalie

Cory Lewis

https://community.simplifimoney.com/discussion/comment/34113#Comment_34113

@Coach Natalie when I attempt to sign in from an Incognito browser, I am able to sign in via Fidelity pop-up window, but when taken back to Simplify I remain at this page with a spinning wheel "securing connection" for 30+ minutes.

Coach Natalie

@Cory Lewis, thanks for giving incognito a try and posting back!

Are you using a VPN or anything along those lines? Or are you perhaps using a restricted network? Have you checked your internet connection? Since we have plenty of users who are able to connect successfully to Fidelity in Quicken Simplifi, and with the particular behavior you're experiencing, I'm wondering if this is a network problem as opposed to a bank connection problem.

Please let us know so we can best assist!

-Coach Natalie

millsmn

I have a similar issue but only 1 of 12 Fidelity accounts will not reconnect even after going through the entire process. The Simplifi app presents a Success message, however I still get a message on the dashboard that one account needs to be reconnected.

Coach Natalie

@millsmn, thanks for posting on this topic!

To clarify, are you receiving a QCS-0500 when connecting to Fidelity in Quicken Simplifi, or is something else going on? Are there any specific error codes you can provide?

Please let us know so we can best assist!

-Coach Natalie

millsmn

I get a Care 324 message

Coach Natalie

@millsmn, thanks for confirming!

Are you experiencing the 324 error on a Fidelity HSA account? If so, this is a known issue that has already been escalated.

https://community.simplifimoney.com/discussion/6643/persistent-324-error-with-fidelity-hsa-accounts-edited

Let us know!

-Coach Natalie

millsmn

Yes it is the Fidelity HSA that gets the Care 324 message. Thanks