ALL Recurring Series disappeared for one account!!

Flopbot

My 1 checking account ending 4071 and all my 7 savings accounts (8 total) with Flagstar Bank had - keyword had - twenty to thirty some Recurring Series scheduled to go in and out of it. I just noticed today that ALL OF THEM have disappeared! Recuring Series with other banks seem to be fine, just the ones with Flagstar have disappeared.

Recently, I added a Savings Account at this bank and renamed some others and, in the process of adding it to Simplifi, I used both of these buttons. At some point, I was prompted by a "we found some recurring transactions" prompt and I clicked no since they were in theory already in Simplifi. I remember questioning it at the time, but had to move on. I'm not sure if these two things are just coincidences or linked.

Any ideas? Anything I should troubleshoot?

Coach Natalie

@Flopbot, thanks for posting — oh no!!

I'm honestly not sure what could have happened, but selecting to ignore the "we found some recurring transactions" prompt when adding a new account, even if it is with an existing bank in Quicken Simplifi, should not delete existing Recurring Transactions. In fact, I believe deleting a Recurring Transaction comes with a confirmation prompt, so Quicken Simplifi shouldn't be able to do so without you confirming regardless.

With that, have you checked the Mobile App to see if the issue is also present there? We could submit an escalation for you after obtaining some specific data, or you can also re-add the missing Recurring Transactions for a faster fix. I'm not sure what to offer as far as troubleshooting goes, aside from having you check the Mobile App and/or a different browser to make sure the issue is not specific to your primary browser or something along those lines.

We look forward to your reply!

-Coach Natalie

Flopbot

@Coach Natalie

Well, I ended up just biting the bullet and redoing them all. Ten hours later, I think I’ve got most of them back in Simplifi. In the end, it was a good practice in patience and it was sorta helpful to reconsider how I had them set up. If it happens again, I’ll definitely be escalating!!!

I suspect that it had more to do with me getting cocky and changing too many factors at once: account names, money transfers, Savings Goals, etc. I should have made smaller tweaks and waited for the dust to settle before making the next tweak.

Flopbot

I'm documenting this as much for me as for anyone else. If any of you have used Flagstar bank for years, be cautious when adding new accounts to already existing ones. If you aren't, you could accidentally delete ALL your Recurring Series!

For awhile now, I've had 1 CHK and 7 SAV accounts with Flagstar Bank. These accounts were created before they changed their logo in February 2024.

I recently created 2 new SAV accounts with Flagstar.

When adding them to Simplifi, I found that it doesn't recognize the original 1 CHK or any of the 7 SAV accounts that are already in Simplifi. Instead, it's prompting me to "Add as a New (no link)". I UNCHECKED these boxes for everything except for one pre-existing test account and it did prompt me to create new Recurring Series; similar to what it did with the original post.

I'll work through the process of switching other accounts to the new logo - if I can without deleting all my recurring series - and then I'll post an update here.

Coach Natalie

@Flopbot, if you make the existing accounts manual, you can then link them to the new connection in the Add Account window:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Doing so should not delete any Recurring Transactions, as you will retain your original Quicken Simplifi accounts.

Let us know how it goes!

-Coach Natalie

Flopbot

@Coach Natalie ,

Thank you for those step-by-step instructions; they pointed me in the right direction and I believe this post can be closed again. It took awhile, but I ended up attaching all eight (8) accounts one by one and - as far as I know - I didn't loose a single Recurring Series this time around.

Only one of my Recurring Series for one of my SAV accounts showed up as a "Would you like to add this Recurring Series" prompt and I accepted it. Afterwards, everything appeared to be normal in the Recurring Series and the transaction register's projected balance. I suspect that if I hadn't accepted the prompt, that Recurring Series would have been deleted. Unfortunately, I don't know why this one particular Recurring Series got the prompt and the rest didn't. It may have had something to do with a recent change from $25 to $27.50.

Also, it's nice to finally bring some closure to this original post…for awhile now I've wondered what happened and would it randomly happen again. It's nice knowing it wasn't completely random and was likely related to changes made in the bank's connection dating back to their rebranding in February 2024.