Why can't I register for Simplifi from Canada?

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simy
simy Member
edited May 22 in Troubleshooting

I've tried to sign up but was prevented from doing so in the form as it asked for a zip code. Please advise.

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  • Coach Kristina
    Coach Kristina Moderator admin
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    Hello @simy,

    To assist with this issue, please provide more information. Is this happening on the website, or when going through the app store on your device? If it's happening on the website, did you double check to make sure you're on the Canadian version of the website rather than the US version?

    I look forward to your reply!

    -Coach Kristina

  • simy
    simy Member
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    Kristina,

    It happens on the US https://www.quicken.com/ website. I don't want to use it as a separate app.

    Canada doesn't have an identical website (it's https://www.quicken.com/canada/ ), logo, or product range. (Seems weird; why not?) Below you can see Quicken Canada's products, which range from:

    I tried registering with PayPal instead of through the zip-code-needing form. I've read online that other Canadians have given fake zip codes, like the one for Menlo Park, CA. Is that really what we're expected to do? Why not have your IT people make that field more adjustable?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
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    @simy, thanks for posting back!

    To clarify, the Quicken Simplifi App is only available via the mobile app stores (Google Play or Apple App Store). It's the same exact program as the US version, we've just added additional Canadian banks and made our App available in the Canadian App Stores. Once you've signed up via the Quicken Simplifi Mobile App, you'll be able to access Quicken Simplifi from the web as well; it just needs to be done from mobile first.

    Let us know how this works for you!

    -Coach Natalie

This discussion has been closed.