Unable to connect to Edward Jones Canada account Care Code FDP-105 (edited)
I have tried several times to connect to my Edward Jones account. From Simplifi I enter Edward Jones as a manual account, and then select the website that matches what I sign in with on the Edward Jones website. I put in my user id and password and the system processes for a minute or so, and then I get an error message 'Care Code FDP-105. I spoke with support and they said that this is a known problem and to wait and try again later. I have tried three times since over a 2 hour period. I can log into the Edward Jones account directly with the same credentials. Any other suggestions?
Comments
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Hello @HWanless,
Thanks for reaching out! Quicken Simplifi presents this error when we're unable to connect to a specific bank. Usually, this occurs if the selected bank is throttling connection traffic, the bank's website or the URL we use to connect is unavailable, or they're completing maintenance on their services. However, you may be able to log into the bank's website successfully and still receive this error in Quicken Simplifi because Quicken Simplifi connects to your bank using a different server. Most of the time, this error resolves itself after 24-48 hours. However, if you continue to receive this error after 48 hours, please let us know.
Thanks,
Coach Jon
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Thanks, I will try in 48 hours and let you know if there still is an issue.
Hugh
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Hi Jon,
I tried again today, which is more than 48 hours since the first time, and I get the same error message. Any other suggestions?
Thanks,
Hugh
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The account is: accountaccess.edwardjones.ca
This is the same account that I sign in directly to access my EJ account. I tried on Simplify just now and got the same error message, and then signed in directly my Edward Jones account.
Thanks,
Hugh
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Yes, the account name (company) is Edward Jones
Thanks,
Hugh
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Hi Jon,
I'm not sure of your question. 'The acount name as it appears in Simplify' is Edward Jones. This is the name that I type in the search bar and a number of different Edward Jones sites show up. I then select the url version mentioned earlier. Does this answer your question? I have several accounts within Edward Jones however I don't believe that is what you are looking for. If I have not answered the question, please clarify if you can.
Regards,
Hugh
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Hello @HWanless,
Sorry for any confusion. We do not need the Financial Institution name or the URL. We need the name of the Account itself as it is displayed in Quicken Simplifi. If you wanted to provide a screenshot fo the account, that would be fine as well.
Thank You,
Coach Jon
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Hello Jon,
This is the account that I am trying to open. If this is not the correct information, can you send me an example of what you are looking for?
Thanks,Hugh
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Hi Jon,
Okay, now I understand. I have tried two methods. The first was just to go to settings, and then accounts, and then try and add the account as a manual account. The second was to go to the Investments section of the Net Worth and try to add the account as an Investment account. Neither approach works, and I get the same result.
I did notice however that the account is now listed under my manual accounts listing. I have attached a screen shot. I hadn't noticed this before, and feel like it just happened recently. I tried doing a 'reset connection' for this account, and again I got the same error message. I have attached a screen shot.
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Hello @HWanless,
Thanks for the information. One last thing I want you to try since the account is listed as a manual account is to use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the account to your existing Quicken Simplifi account. Let us know how that goes!
Thanks,
Coach Jon
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Hi Jon,
I think that I already tried that. I tried again and no success. Here are the steps that I took: Settings → Accounts → +Accounts. Then I entered Edward Jones and used the same url as before. Same error message.
Is there a way for us to talk this through as, even though your turnaround is great, this problem has been going on for 10 days? A live session would be great however I don't know if that is an option.
Thanks,
Hugh
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Hello @HWanless,
Thanks for the quick reply. If you need a live call, you can always contact our support team directly.
If you want to continue with us here, we can now escalate, since we have the name of the account as it appears in Quicken Simplifi. I just wanted to confirm if having a completely fresh connection would work here for you. Let us know what route you want to take!
Thanks,
Coach Jon
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Hi Jon,
Thanks for the option. If you can escalate we will see where that goes!
Thanks,
Hugh
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Hello Jon, I'm following up on an old issue that you were helping me with. I tried logging into Edward Jones Canada again, and the site seemed to be trying to connect, and then I got the following message" 'We are unable to connect to Edward Jones Canada at this time.
Care Code: FDP-155'. This is a different code number than the problem we were having before, which was 105. Is this something that you can look into?
Thanks,Hugh
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@HWanless, thanks for following up!
The above-referenced Alert was marked as resolved on 5/7/24. It is now archived so you won't be able to access it, but here is a screenshot of the "resolved" note:
The referenced Banks Blocking Aggregation List can be found here, and the FDP-155 error indicates the indefinite/permanent block by the bank:
Sorry for not having better news, but I hope this helps! In the meantime, though I'm sure not ideal, you can track the accounts manually in Quicken Simplifi.
-Coach Natalie
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Thanks, Hugh
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