American Express Canada FDP-103 error (edited)

BigK75

I am in Canada and so far I have gotten everything to work except for my AMEX card. I go to add account and type in American Express Canada. Then I put in my username and password and it comes back with a 103 error. Any idea is what going on. I cannot use Simplifi without AMEX Canada and will close my subscription if I cannot get it working. If I go to the AMEX Canada side it works just fine and I can login so its not the credentials.

Coach Jon

Hello @BigK75,

Thanks for reaching out! Generally, a 103 error means the credentials have been input incorrectly. To make sure, please follow the steps below and get back to us!

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Thanks,

Coach Jon