LPL Financial FDP-106 error (edited)

VPak

Recently the connectivity for my LPL Financial account is failing.

It recently started to show a FDP-106 error. I tried to reset connection as suggested in the troubleshooting page. This did not resolve the issue.

I am able to connect to my LPL account fine via the web and their application.

DomB

I am having the same problem. I have re entered my credentials numerous times

koganj

Last week my LPL Financial account was syncing fine. On Friday I started to get FDP-106. I removed the account and tried to add it back. I am able to connect to the account get past MFA and then get the error message Care Code: FDP-106. Can you please help?

Coach Kristina

Hello @VPak and @DomB,

To assist with this issue, I checked on my end and can see both of you are getting FDP-106 errors. Are you seeing this issue with an account you are trying to add for the first time, or is this happening with an account that was previously connected?

If this is happening with an account that was previously connected and working, then please try making the problem account manual then reconnecting the account. For information on making an account manual, please click here. For information on re-adding an account, click here. For information on re-linking an account, click here.

Please let me know how it goes!

DomB

Dominic here,

No luck. I tried everything you suggested above. All of my accounts are now listed as manual and zero balances. I tried several times to relink and had no success. I can log into my portal with my credentials, and everything is fine. In Simplifi I always had to request a text with my verification code. Now it still asks for my verification code but will not connect.

It appears to me that Simplifi is not connecting to the LPL account at all.

I tried to do this via resetting the connection but also no luck.

Anymore suggestions

Thanks,

Dominic

DomB

Sorry this worked up until about 2 days ago. They were all previously connected.

DomB

I even tried it through incognito mode

DomB

One more thing. I had a chat with support this morning and sent them a few screen shots as well as a report from the system.

Dom

VPak

I am the same as Dominic.

It was working previously until a few days ago.

I have tried to change the account to manual and the reconnect with the same issue appearing.

CAL10mm

Same issue for about a week now. Have done most of the manual resets and doesn't look like the LPL pages have changed in this time.

Coach Natalie

@DomB & @VPak, thanks for giving those steps a try and posting back!

Since you're both still receiving the FDP-106 error, please provide the following info for an escalation:

1. The name of the account, as it appears in Quicken Simplifi.
2. The name of the account, as it appears on the bank's website.
3. What type of account are you attempting to connect?
4. Has there been any changes made to the bank's website or the sign-in process recently?
5. Has there been any activity in the account in the last 90 days?
6. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also send you logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

@CAL10mm, to be sure you've established a completely fresh connection with the bank, go ahead and make the account manual and then relink it by following these steps:

1. Make all of your LPL accounts manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If the issue persists after doing so, please also provide the above-requested info for an escalation.

Thanks, everyone!

-Coach Natalie

WEH

Has this one been fixed yet? I'm having the same issues with LPL connectivity

DomB

not yet

Coach Natalie

Hey everyone, you can now follow our Alert for updates on this already escalated issue:

https://community.simplifimoney.com/discussion/9206/new-5-13-24-lpl-financial-returns-a-106-error

Thanks!

-Coach Natalie

VPak

Here is the requested info

1. The name of the account, as it appears in Quicken Simplifi. - LPL IRA
2. The name of the account, as it appears on the bank's website. - IRA
3. What type of account are you attempting to connect? - 401K
4. Has there been any changes made to the bank's website or the sign-in process recently? - No
5. Has there been any activity in the account in the last 90 days? - Yes
6. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

I've also sent the logs as requested.

DomB

Hello,

It looks like it is working again. I was able to relink the accounts this morning following the instructions above.

Thank you

Dominic

VPak

Same here.

Coach Natalie

@DomB & @VPak, glad to hear it!

As soon as we receive an official update or confirmation from our end, we'll update/resolve the Alert accordingly.

https://community.simplifimoney.com/discussion/9206/new-5-13-24-lpl-financial-returns-a-106-error

-Coach Natalie