Security Services FCU - Code: FDP-102

Michael K

I have not been able to connect to Security Services FCU (SSFCU) for a couple of days now.

When I try to reset the connection I get - Care: FDP-102.

Is this a known problem? Is there an estimate time for a solution?

Coach Jon

Hello @Michael K,

Thanks for reaching out! Quicken Simplifi presents this error when we're unable to connect to a specific bank. Usually, this occurs if the selected bank is throttling connection traffic, the bank's website or the URL we use to connect is unavailable, or they're completing maintenance on their services. However, you may be able to log into the bank's website successfully and still receive this error in Quicken Simplifi because Quicken Simplifi connects to your bank using a different server. Most of the time, this error resolves itself after 24-48 hours. I don't see on our side that you have been experiencing this error for that amount of time yet, so I would suggest waiting, and if it is still happening afterward, to let us know.

Thanks,

Coach Jon

EmPow

I've been having this issue too - Security Service hasn't updated since 5/3, and I can log in directly through their website just fine. Is this issue being worked on?

Coach Jon

Hello @EmPow,

Thanks for reaching out! I can see the most recent error for this bank for you on our side is a FDP-103 error. This usually means invalid credentials have been entered. Go ahead and follow these steps to make sure.

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Thanks,

Coach Jon

Jswero

It has been three weeks for me. It locked me out from my bank twice already. I unlocked my bank account using the same password and tried again. No luck.

Coach Jon

Hello @Jswero,

Thanks for reaching out! Have you verified using the steps I posted above?

https://community.simplifimoney.com/discussion/comment/35804#Comment_35804

Thanks,

Coach Jon

coltrane

Security Service FCU has stopped trusting aggregators and now is requiring multi factor auth. For the first two days I started getting prompted my security questions. However Simplifi handled it as expected once I answered them. But now it just abends

Coach Jon

Hello everyone,

I am reaching back out to let everyone know that the FDP-102 errors are trending down with Security Service FCU on our end and we need anyone who is still receiving the error to try connecting again. Let us know how it goes!

-Coach Jon

coltrane

It did work for me. I had to reset the connection and re-link all the accts but I am good now.

Thanks for the heads up

Tydras

I am having this issue again. I was able to fix it a couple weeks ago following the above mentioned method. However, this time even with a reset connection it still does not work. The amount of time the app has not worked with SSFCU is getting out of hand.

Coach Jon

Hello @Tydras,

Thanks for reaching out! I can see on our side that the error you are receiving is an FDP-103 error, which is a different error from the one mentioned in this post. If you've received this error message, you may have mistyped your username and/or password. Please follow the steps below so we can determine if it is credential related:

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Thanks,

Coach Jon