ESSA Bank & Trust FDP-102 error

System
System Administrator admin
edited June 14 in Adding and Updating Accounts

This discussion was created from comments split from:

Virginia Credit Union FDP-102 error (edited).

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  • Dave K.
    Dave K. Member
    edited May 15

    Sorry to jump in here, but I'm getting the same 102 error for ESSA Bank & Trust since Sunday. I've tried some of the above hints, but no change.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Dave K.,

    Thanks for letting us know. I can see from our side that you have indeed been experiencing this error for some time now. Can you let us know if the account you are getting this error for is an existing account in Quicken Simplifi, or for a new account you are trying to add into Quicken Simplifi?

    Thanks,

    Coach Jon

  • Dave K.
    Dave K. Member

    Thanks for the reply. I did initially load these 2 accounts from ESSA into my Simplifi when I first subscribed last week and everything was working perfectly for several days. Then, suddenly, it disconnected and would not reconnect, no matter what I tried. I inadvertently deleted these accounts thinking if I did and tried to reload, it might connect. Big mistake as, not only did it not reconnect, but I lost all my transactions. (but then, you knew that)

    I did make contact with Coach Natalia this morning and she put in an escalation ticket: T1-11060276. Either way, I am disappointed and want to get this resolved. Thanks. Please let me know whatever else you need.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Dave K.,

    Thank you for the ticket information. I do see that your interaction was escalated on our side. Once there is an update you will receive a message from the original agent you had that interaction with, so be sure to be on the lookout. Thanks for your patience!

    -Coach Jon

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