Personal Loan from Discover Bank is posting as positive balance (edited)

JimRosebro
JimRosebro Member ✭
edited June 18 in Adding and Updating Accounts

I can successful connect with Discover Bank and Simplifi brings in all transactions…

BUT..

This account is posting as a positive value, unlike all other loan accounts. This creates false information for Net Worth and such.

Anyone else having this incorrect behavior with a loan from Discover Bank or any other posting of a loan account?

My workaround for now is to make this a manual account.

Thanks

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Comments

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    This sounds like what they call a 'reverse register', a Coach will have to file a report if they see this.

    —
    Rob Wilkens

  • JimRosebro
    JimRosebro Member ✭
    https://community.simplifimoney.com/discussion/comment/35853#Comment_35853

    Thanks for the info.

    Hope a Coach can confirm this and get it filed. I wouldn't think it's an "only me" problem.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @JimRosebro, thanks for posting to the Community!

    To better understand the issue, please provide some additional details:

    1. Is this a new issue occurring on an existing Quicken Simplifi account, or did you just add this account to Quicken Simplifi?
    2. Are you referring to a positive balance or positive transactions (I'm assuming the former since loan accounts don't support transactions)?

    Please let us know so we can best assist!

    -Coach Natalie

  • JimRosebro
    JimRosebro Member ✭

    I am new to Simplifi as of this week.. but I do have substantial experience with similar products for work (Quickbooks online).

    When I connected a personal loan from Discover Bank, it posted into liability as a positive balance.. throwing off Net Worth calculation.

    My workaround for now is deleted the connected account and making a manual account for Discover Bank instead.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @JimRosebro, thanks for confirming!

    We can certainly look into escalating this as a balance discrepancy, however, you would need to leave the connected account with the incorrect balance added in Quicken Simplifi as the issue is worked on. If you'd like to pursue this, please provide the following data:

    1. The name of the account in question, as it appears in Quicken Simplifi.
    2. The name of the account in question, as it appears on the bank's website.
    3. A fresh screenshot of the balance for the account in Quicken Simplifi.
    4. A screenshot of the balance displayed on the bank's website for a comparison.

    Please also submit your logs via the 'Send Feedback' option:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    I look forward to your reply!

    -Coach Natalie

  • JimRosebro
    JimRosebro Member ✭

    I appreciate the response to my raising the issue.. I need to focus on some other things and stick to using my manual account workaround rather than re-create the problem to help solve. I usually am happy to assist with such things.. just not the right time for my shifting my priorities.

    I hope others can assist in the way that you need.

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