Bill Paid Notification says "less than" when it should say "more than" and vice versa (edited)

System

This discussion was created from comments split from:

Notifications problem.

llamafilm

Here’s yet another notification problem. I have a monthly Netflix bill for $22.99. I made a payment to the same payee for $30 which is unrelated to that bill, and it incorrectly assumed this was related to the bill series. That’s understandable, but the text is wrong, it says “less than expected” when it should say “more”.

[edited image to reduce size]

Coach Natalie

@llamafilm, thanks for pointing this out!

I thought that this particular issue had been reported before, but I'm not finding an open ticket for it. I was able to reproduce it with one of my own Notifications, so I have reported it and will let you know when I hear back.

I hope this helps!

-Coach Natalie

SIMPL-19431

DannyB

The recurring series amount is $19.99 The actual payment was $22.99 The notification that this bill was paid says $3.00 less than expected.

Coach Natalie

@DannyB, thanks for letting us know!

As you can see from the above discussion that I merged your post with, this issue has already been reported, so please be sure to follow along here for future updates.

-Coach Natalie

budgetj75

I have a water bill set up with a default amount of $100. This varies from month to month. It appears that when it's below the expected amount the toast notification text is incorrect. For example, this month it was $76.59 (which is $23.41 less), but the notification text says its "more".

Coach Natalie

@budgetj75, thanks for reaching out to let us know!

As you can see from the above discussion that I merged your thread with, this issue has already been reported. Please continue to follow along here for updates.

-Coach Natalie

carolinem

Following up to add my experience is the same w/r/t incorrect notifications of above or below expected transaction amounts. Super annoying to look at, seems like it should be a simple fix, but a different fix from the merged discussion.

UrsulaA

I got a notification today with the correct text when a bill was more than Simplifi expected on the mobile app.

Kurt Schumacher

Yes, I have experienced the same issue. I look forward to a resolution. thanks

BankersHours

I paid a bill last month and the amount was less than normal for legitimate reasons.

Simplifi connected it properly to the vendor, in this case Verizon, and noticed the amount was less than usual.

However in the text message I received it said “bill was paid and amount was MORE than expected…”

seemed like the logic of the message was backwards.

RobWilk

I believe this is the same bug: [removed link to merged thread]

DannyB

Yes, it’s a known issue that is being worked on.

SRC54

The last two days I received the notification that my bill had been paid and that it was $5 less than expected. It was actually $5 more! This is no biggie as I already knew that.

My wife sees her cardiologist 2x a year and they are supposed to charge her $35 copay. We laugh about it because they seem to almost always charge $40 but sometimes it will be $30. They seem confused but she just pays what they ask for.

Anyhow I wonder why Simplifi interpreted $40 as $5 less than $35.

UrsulaA

I seen users posting about this behavior before on the community. I have not seen it pop up personally.

SRC54

@UrsulaA I wondered; I did a search for others but didn't find it, but I find Search is always iffy. As I say, it doesn't bother me. I just thought it was funny.

Coach Natalie

@SRC54, yes, this issue has already been reported and I have merged your post with the ongoing thread so you can follow along for updates.

Thanks for letting us know about this issue!

-Coach Natalie