Paypal connection error FDP-103
My paypal account "needs attention" for a few weeks now. I saw a similar post with a different error code but same message, which they said was resolved but did not explain how to resolve. I also did not have access to the other post that they linked.
App contained the error code. Web did not. here's the web screenshot:
Should I disconnect my account and start over? Afraid to lose all my transaction history
Comments
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@rppang, thanks for reaching out to the Community regarding this issue!
When viewing your connection attempt from our end, I am also seeing the FDP-103 error, which indicates that invalid credentials are being used. To troubleshoot this error, please follow these steps:
- Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
- Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Additionally, according to our article here, certain account types for PayPal need to be linked to a specific bank option, so please take note:
Let us know how it goes!
-Coach Natalie
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