Amazon Synchrony won't stay connected

mthoman1
mthoman1 Member ✭✭
edited June 28 in Adding and Updating Accounts

I have an Amazon store card with synchrony bank. I can successfully hook the card up to my Simplifi account list, but every time i refresh the Simplifi UI the connection resets and i get a request to fix the connection to Synchrony. I rarely use this card so this is a lot of disruption to deal with for very little benefit.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @mthoman1,

    Thanks for reaching out! Are you getting a specific error when trying to connect this account in Quicken Simplifi? Additionally, you may want to try with a fresh new connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

    Thanks,

    Coach Jon

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