FDP-106 error when attempting to connect to an brokerage account

bjschone
bjschone Member
edited July 3 in Adding and Updating Accounts

Hello, I'm receiving the FDP-106; however, I'd rather not post the financial company name or any account details publicly. Is there a way I can communicate more privately with Quicken Support?

"This usually happens if an account nickname or number has changed at your bank. To fix you must reconnect your account. Care Code: FDP-106"

Thanks so much!

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @bjschone, thanks for reaching out to the Community!

    If you're receiving an FDP-106 error on an existing account(s) in Quicken Simplifi, please follow these steps to troubleshoot it:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    If the issue persists after doing so, you'll most likely want to contact Chat or Phone Support directly instead of reaching out to the Community if you'd like a private support experience, as we will need to gather specific data from you including the basics such as the name of the bank.

    https://help.simplifimoney.com/en/articles/5077917-how-to-contact-support

    I hope this helps!

    -Coach Natalie

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