Connecting Human Interest 401k - does not trigger 2FA

TCQY

Human Interest seems like it will connect to Simplifi if you do not have 2FA turned on. However with 2FA, the system prompts me for a verification code, but the code never gets sent. Logging in to the Human Interest website directly does send the code. It seems that Simplifi is not prompting Human Interest's 2FA protocol to send the code to my phone, so it is impossible to authenticate Human Interest in Simplifi. Please address this 2FA issue so I can connect Human Interest - thanks

Coach Jon

Hello @TCQY,

Thanks for reaching out. To get a better handle on your situation could you please answer these questions for us?

• Are the options presented correctly? (i.e., for SMS messages, does the last four of your phone number look correct?)
• After selecting their preferred method, how long have you waited to allow the code to come through? Does the code eventually come through but is now expired?
• Is there an alternative method you can select to receive the code? If so, do you receive the code that way?​
• Do you experience this on both web and mobile? Do you receive the code through one and not the other?

Thanks,

Coach Jon