New credit card not showing up

DavidB
DavidB Member ✭✭✭
edited July 5 in Adding and Updating Accounts

I tried adding a new Chase Bank credit card but it's not showing up in my Chase Bank accounts. See these two screenshots

  1. CHASE ACCOUNTS THAT I AM "ALREADY SHARING"
  2. CHASE ACCOUNTS FROM THE ACCOUNT SCREEN. The new card ends in "59" but it does not show up in my Chase accounts.
Simplifi New Card not showing.jpg
Chase Account Status.jpg

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @DavidB,

    Thanks for reaching out! I would suggest trying with a fresh new connection! You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts and see if that new credit card account comes over then. Let us know how that goes!

    Thanks,

    Coach Jon

  • DavidB
    DavidB Member ✭✭✭
    edited June 7

    Hi @Coach Jon ,

    That did not work but I tried resetting the account and that eventually worked.

    We can close this. If I have more problems I'll open a new ticket

    Thanks,

    David

This discussion has been closed.

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