Unable to connect to MeridianCU.ca

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dzivkovi
dzivkovi Member

Please reopen the Meridian Credit Union connectivity problem, which was closed without a resolution! I repeat: after the bank introduced 2-step authentication, your connector stopped working! Can you please escalate this to your developers to update the old connector instead of ping-pong with me?

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  • Coach Jon
    Coach Jon Moderator admin
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    Hello @dzivkovi,

    Thanks for reaching out! It looks like the last thread was closed due to no response. We can definitely help you, but we will need to know what is going on. I can see from our side that you received a FDP-103 error upon trying to connect. If you've received this error message, you may have mistyped your username and/or password. Please try the steps below to ensure if it is credential-related:

    1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
    2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Thanks,

    Coach Jon

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