Login problem

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JMMuleGA
JMMuleGA Member
edited July 19 in Troubleshooting

I'm able to login on the Quicken Account page; it moves to a new window and it just says "Loading". The program never opens. I've tried multiple times, restarted PC, clear cache, etc. What do I need to do?

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  • Coach Jon
    Coach Jon Moderator admin
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    Hello @JMMuleGA,

    Thanks for reaching out! This may be due to the browser/extensions being used. I would suggest trying in another browser/incognito mode to verify if this is the case.

    Thanks,

    Coach Jon

  • JMMuleGA
    JMMuleGA Member
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    Thanks for the reply, I tried Edge and Firefox, all with the same results. Incognito, the same. Any other setting that I may check? I'm able to open the app on my phone, but like the security of my PC.

  • JMMuleGA
    JMMuleGA Member
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    I went directly to the app, app.simplifimoney.com and it worked; instead of using the Quicken route. Thanks.

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