Lowes & Sams Club Not Connecting

swiederin

I have Lowes and Sam's Club credit cards. They were connecting and loading transactions and now they are not. Synchrony is the card merchant for both. FDP-102 & 103. Any suggestions?

Coach Jon

Hello @swiederin,

Thanks for reaching out! Quicken Simplifi presents the FDP-102 error when we're unable to connect to a specific bank. Usually, this occurs if the selected bank is throttling connection traffic, the bank's website or the URL we use to connect is unavailable, or they're completing maintenance on their services. However, you may be able to log into the bank's website successfully and still receive this error in Quicken Simplifi because Quicken Simplifi connects to your bank using a different server. Most of the time, this error resolves itself after 24-48 hours. However, if you continue to receive this error after 48 hours, please let us know!

As for the FDP-103 error, if you've received this error message, you may have mistyped your username and/or password. You will want to follow the steps below to verify this.

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Thanks,

Coach Jon

swiederin

Here is the message I now receive:

Coach Jon

Hello @swiederin,

Thanks for the follow-up! This error is a scripting error and it typically resolves itself 48 hours after receiving the error. If you are still receiving this error after 48 hours, be sure to let us know so we can proceed with troubleshooting!

Thanks,

Coach Jon

swiederin

Everything seems to have been resolved. Thanks.