Bank of America (BofA) error + can not reconnect

rochers
rochers Member ✭
edited August 1 in Adding and Updating Accounts

Since yesterday, my Bank of America accounts were unable to sync. When I went to reset the connection, I get an error on the last step. Is the team working on fixing this?

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  • rochers
    rochers Member ✭

    Update, the connection was able to be re-established.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @rochers, glad to hear you were able to get reconnected!

    -Coach Natalie

  • Chilkatsally
    Chilkatsally Member

    I have the same problem and am afraid I’m screwing it up even more. How did you get the connection back

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Chilkatsally, I'd recommend establishing a completely fresh connection with the bank and linking to your existing Quicken Simplifi accounts:

    1. Make all of the accounts with the bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know if this works for you!

    -Coach Natalie

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