103 Errors Everywhere

Hauber
Hauber Member
edited August 1 in Adding and Updating Accounts

Is anyone having success connecting accounts? I just paid for the year and I’m only able to link my Capital One account. Everything else fails

  • Wealthfront Bank
  • Discover card
  • Pinnacle
  • Ally Card
  • The list goes on…

It seems like this product isn’t functioning enough to actually be sold. Thinking of requesting a refund unless anyone has any solutions?

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Hauber,

    Thanks for reaching out! Generally, a 103 error indicates that Invalid Credentials have been entered. You will want to verify by following the steps below:

    • Verify the bank selected is the correct instance.
      • Your bank may have several different instances that can be seen in the Add Account bank list, so be sure to ensure that you're using the correct one.
    • Verify that you're login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    I also noticed one of the accounts you listed is Wealthfront. Wealthfront offers customers the ability to create an App-Specific Password. So, if you are experiencing trouble adding your accounts to Quicken Simplifi, please ensure you are using the correct password. To generate your app-specific password for your Wealthfront account(s):

    1. Log in to Wealthfront, then navigate to Settings.
    2. Under Link Wealthfront to other apps, select Generate an app-specific password.
    3. Follow the steps to create an App Password for Quicken Simplifi.
    4. Add accounts to Simplifi using the new password.

    Thanks,

    Coach Jon

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