NewRez Added but does not work

Brian Montague

It lets me connect, initially shows me balance. It then says the bank requires me to reauthenticate. When I do that, it appears successful but the balance is 0. Something is off with this connection

Coach Jon

Hello @Brian Montague,

Thanks for reaching out! To help clarify your situation, can you let us know what type of account this is? Are you getting a specific error before reauthentication? You may also try resetting your account connection as well, and let us know if that ends up working for you: https://help.simplifimoney.com/en/articles/4857199-how-to-reset-your-account-connections

Thanks,

Coach Jon