Unable to connect to Truist (edited)
Mobile app says I need to reconnect my account. I correctly enter my username and password. App then asks to send verification code to my cell via text and I accept. Then, I do not get a text before an error stating “we are unable to connect to Truist online banking at this time. Please try again later” and “Care: not.found”.
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I would try a login on my Truist account from a compute and be sure my account did not a have a none texting number in addition to your mobile number. Next try login to Simplifi using the web app and try a reconnect. My Truist account only requires a verification code occasionally and it works fine on the computer but have never needed it on the Mobile app.
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Same here…just started happening on July 5
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Hello @miket0429,
Thanks for reaching out! I would try with a fresh new connection! You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
Thanks,
Coach Jon
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I made my 3 accounts manual, set up a new Truist connection using SMS 2-factor (before it would fail after requesting a 2-factor code) and then linked all 3 accounts to the manual ones but it didn't fix the problem. Still getting these errors with the freshly-linked connection.
So I tried again by making the accounts manual and then adding a new Account but this time instead of choosing the first result for Truist (Truist Online Banking) I chose "Truist Bank" which was the 5th or 6th option. After putting in the 2 factor and linking the manual accounts everything started working again. All transactions are there, including the missing ones between now and July 5. Thanks for the suggestion.
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