Can't connect to Axos Bank - FDP 103 (edited)
Simplifi doesn't connect to Axos Bank. I saw an earlier thread with a similar question was closed with advice to try a different iteration of Axos Bank, but nothing is working to log in with correct credentials.
https://community.simplifimoney.com/discussion/9305/unable-to-connect-to-axos-bank-business-due-to-api-change-edited#
Comments
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Hello @budimbudim,
Thanks for reaching out! I see you are getting a 103 error on our side. Generally, this means that incorrect credentials are being entered. You will want to try the below steps to resolve the error:
- Verify the bank selected is the correct instance.
- Your bank may have several different instance that can be see in the Add Account bank list, so be sure to ensure that you're using the correct one. If you're unsure, please reach out to support team.
- Verify that you're login information is correct.
- Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
Let us know how that goes!
-Coach Jon
0 - Verify the bank selected is the correct instance.
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Hello @budimbudim,
After further research, I found that this is currently a known issue with Axos Bank. There is no need to follow the steps provided previously, and you can follow the alert for updates as we receive them.
Thanks,
Coach Jon
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This is a killer for me. Axos is my primary account and I have not been able to download my transactions since 6/24/2024. I'll have to cancel my Simplify subscription if this doesn't get resolved because I am not going to be able to track my transactions. very disheartening since I used Mint forever with my Axos accounts and even Simplify has worked from early this year until 6/24. No updates on the other thread since 7/1/24. it would be nice to hear from you all for an update. thanks.
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Is there an update on this outage?
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This is also extremely frustrating for me. Axos is primary account and have been unable to update transactions for a month. I do not understand why it is taking so long to resolve. I have worked in IT and where I worked it would be unheard of and unacceptable to have an open issue for a week much less a month. There are only a few possible variables here. Please resolve this soon or lose this customer at least.
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This is very difficult to accept as a customer. Quite honestly, I moved away from your quicken product for its multiple issues and was very happy for several years on the Simplifi platform. Now that it seems to have become the future version of "Quicken," there are issues. Will you be issuing a credit to those customers who bank with Axos, like myself? The product is rendered useless without this functionality for me, as I am sure a multitude of Axos/Simplifi users. 6 weeks is absurd.
Steven Hocker
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Is there an update on this? It's been nearly 3 months now. Without my banking information this tool is pretty useless. If I cancel my account will get a credit for the rest of the year?
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