Unable to access Simplifi using Chrome

lindsayla18
lindsayla18 Member ✭✭
edited August 14 in Troubleshooting

This morning when I tried to launch Simplifi I was greeted with this screen:

I was definitely not offline, all other internet use is working fine.

This was on a Mac with Chrome. I logged on using Safari and was able to get in.

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Best Answer

  • lindsayla18
    lindsayla18 Member ✭✭
    Answer ✓

    I just tried again and was able to log in.

Answers

  • lindsayla18
    lindsayla18 Member ✭✭

    I've cleared my Chrome cache & cookies, but that did not resolve the issue.

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    Go directly to app.simplifimoney.com .. the quicken.com link is often reported as broke. Which is hard to comprehend why.


    Rob Wilkens

  • lindsayla18
    lindsayla18 Member ✭✭

    @RobWilk that's the address I used (and always use). Not sure what was going on but the problem has disappeared.

  • UrsulaA
    UrsulaA Superuser ✭✭✭✭

    I have this link bookmarked to access Simplifi and I had no problems.

    Simplifi User Since Nov 2023

    Minter 2014-2023

    Questionable Excel before 2014 to present

  • RobWilk
    RobWilk Superuser ✭✭✭✭✭

    Oh, sorry, I just saw that screenshot, it looks like you're on the right psge. I often get that if I'm on a PC which is slow to connect to Wi-Fi and I'm on the web page before the Wi-FI connects. Once Wi-Fi connects it opens.

    Also, if you have a VPN or some antivirus firewalls, that may delay connection (VPNs are unsupported).

    I've been travelling the last two weeks, just got back, so while I was away I was unable to see your screenshot due to poor internet.


    Rob Wilkens

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