Colonial Savings Mortgage Error 102, now a 101 (edited)
Hello,
This issue has been marked as resolved, but is still happening on my end.
Comments
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@iericdaly, thanks for posting to the Community!
To clarify, are you receiving the error on an existing account in Quicken Simplifi, or when attempting to connect to Colonial Savings Mortgage for the first time? If the former, can you try resetting the connection, please?
Please let us know so we can best assist!
-Coach Natalie
-Coach Natalie
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This is trying to make a fresh connection. I removed the old connection when the issue first arose a few months ago and made the account manual.
Thanks!
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@iericdaly, thanks for confirming!
I went ahead and got this issue escalated from our end and will post back with updates. In case we need them, please also submit your logs via the 'Send Feedback' option:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
-Coach Natalie
EWC-11172819
-Coach Natalie
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@iericdaly, we heard back from our service provider and they believe they've implemented a fix for this issue. Can you give it another try and let us know how it goes, please?
Also, please do still submit your logs if you haven't already done so:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thanks!
-Coach Natalie
-Coach Natalie
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Hi, I tried again and still have the same issue. I went ahead and sent my logs!
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@iericdaly, drats! I resubmitted the ticket and will let you know when I hear back again.
-Coach Natalie
-Coach Natalie
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-Coach Natalie
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This time I got FDP-101, unable to connect at this time.
This is my first time getting to the 2 factor authentication, though. Once I entered the code, it immediately caused the error.
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@iericdaly, thank you!
Can you try disabling MFA on the bank's website and then try adding the account again in Quicken Simplifi, please? You can then re-enable MFA with the bank to see if Quicken Simplifi stays connected from there.
Let me know how that goes!
-Coach Natalie
-Coach Natalie
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-Coach Natalie
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sorry! I don't see a setting to turn off 2 factor authentication, unfortunately!
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@iericdaly, thanks for checking to see if that's possible!
I think there may be something going on with Colonial Savings Mortgage, as I now see the 102 error listed as a known issue with our service provider. The issue could have evolved to a 101 error and just not made it to the list yet. We can escalate the 101 error to find out for sure — is that the error you're still receiving in Quicken Simplifi?
-Coach Natalie
-Coach Natalie
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Yes, once I enter the code for the 2 factor, I get a 101 now.
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@iericdaly, thanks for confirming!
I went ahead and submitted a new escalation for the FDP-101 error and will let you know when we receive an update.
-Coach Natalie
EWC-11216997
-Coach Natalie
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@iericdaly, it sounds like this may be a known issue with the bank and our service provider, though they didn't provide an ETA on an expected fix or anything along those lines. It sounds like the issue does pertain to MFA, which seems to align with what you're experiencing. We'll need to get this issue in front of our internal engineering team instead so an Alert can be created for you to follow.
To do so, we need you to first make a fresh attempt at connecting to the bank. If the FDP-101 error persists when doing so, please submit your logs via the 'Send Feedback' option:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Let me know once done!
-Coach Natalie
-Coach Natalie
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-Coach Natalie
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