No longer able to connect to Ally Bank - FDP-102 code
Yesterday I attempted to refresh my connection to Ally Bank in order to add a couple of new savings accounts to Simplifi. My existing connection to Ally had been fine up until that point. In Chrome a connection could not be established and eventually timed out without any kind of error. I changed all of my Ally accounts to 'manual' and attempted to set up a totally new connection with the same outcome. Today I've tried connecting using the Edge browser and get the FDP-102 customer care code. Are there any current known issues with Ally Bank connectivity? I've searched but do not see any reports regarding Ally.
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im having the same issue as of yesterday. FDP-102 for all ally accounts.
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I'm having the same problem. Noticed this morning. I am an Edge user.
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Hello everyone,
We are aware of this known issue and have escalated it. You can follow this alert for updates and we will be sure to provide those updates as we receive them!
Thanks,
Coach Jon
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Issue still not resolved 4 days later…
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FYI - as of today this issue is fixed for me. I realized that I had not tried updating my Ally accounts using Edge instead of Chrome. When doing so I was prompted for a 2-step verification code, which didn't happen in Chrome. I'm not certain, but I think that my LastPass chrome extension might have caused an issue with Chrome.
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Oops - I reread my original post and I had tried using Edge. Regardless - now it works!!
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