FDP-101 error with Colonial Savings Mortgage
This discussion was created from comments split from:
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Hello @Coach Natalie
I had originally opened up the ticket for the connection issues with Colonial Savings back in May. Im having the same problem as @iericdaly and getting the same FDP-101 error after completing MFA whether I choose to confirm the code by text or by email. I've tried to find where I can disable MFA on my account settings page at Colonial Savings but I cant seem to find that being an option anywhere. From what I can see all i can do is change my password and adjust the alerts, notifications, and document delivery settings.0 -
@BigFork, thanks for letting us know!
Since a 101 error is different from a 102 error, I went ahead and split your comment into a new discussion so we can take a fresh stab at it. I can escalate the 101 error, however, we first have to allow 48 hours to pass to see if the error self-resolves. With that, I only see connection attempts from today, so please allow a couple more days, and then post back to let us know where things are at.
We look forward to hearing back from you!
-Coach Natalie
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Thanks for splitting this conversation off. Just FYI, I tried setting up the connection to Colonial Savings today and received the RDP-101 error again. This happens after I enter my username and password followed by completing the MFA text authentication code.
Thanks
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@BigFork, thanks for the reply!
I went ahead and submitted an escalation for the FDP-101 error and will let you know when I hear back.
-Coach Natalie
EWC-11211779
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@BigFork, it sounds like this may be a known issue with the bank and our service provider, though they didn't provide an ETA on an expected fix or anything along those lines. It sounds like the issue does pertain to MFA, which seems to align with what you're experiencing. We'll need to get this issue in front of our internal engineering team instead so an Alert can be created for you to follow.
To do so, we need you to first make a fresh attempt at connecting to the bank. If the FDP-101 error persists when doing so, please submit your logs via the 'Send Feedback' option:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Let me know once done!
-Coach Natalie
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@Coach Natalie , It looked like that Community Alert was marked resolved when I review my notifications on the top left, but the link will not open to see the details. I get a "Permission Problem" when trying to open it.
I also am still having trouble connecting to Colonial Savings. A few days ago I had the same problem described above where I would complete MFA and get an FDP-101 error. Today it seems to hang on "Securing Connection" for 2 - 3 minutes then times out with a message stating…We are unable to connect to Colonial Savings Mortgage at this time. Please try again later.
Care Code: FDP-102
Without being able to see the status of the Community Alert linked above I'm not sure where to go from here so I wanted to update you here.
Thanks
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@BigFork, thanks for following up!
The Alert was marked as resolved on 8/20/24 due to a long-term block by the bank. You can no longer access it because resolved Alerts are archived after 3 days. Here is what the "resolved" comment says:
With that, you can track the issue in our Other Known Online Banking Issues Alert:
Sorry for not having better news, but I hope this helps!
-Coach Natalie
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