TD Bank connection problem in limbo
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I have tried to get information [removed - accuracy]. At this point thinking will not renew and head over to [removed]
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[Removed - Speculation] Almost two weeks without fix or update.
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so is it not true it has been since August 7 with not correction to TD Bank issue
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TD Bank emailed me today that there was no problem on their end. That it was a Quicken issue. Is there anythng i can do to fix this connection problem?
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This is very poor custoner service. Quicken please give us an EtA for resolution or you’re going to lose a lot of customers.
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I agree [Removed - No Soliciting]
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Also waiting on a fix for TDbank connection if I have to enter everything manually it defeats the purpose of the application functionality. I am disappointed that Intuit/Quicken has not been able to validate the failure in connection with test data and provide a resolution timeframe/plan with their partner TD.
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issue with TD is not good - there is no accountability or accurate & clear guidance from Quicken. This is no longer just a “temp. disconnect” - where are answers and support for the profuct we all pay for?
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unfortunately it appears the support and answers are not a high priority for TD Bank users
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Hi @Coach Jon, @Coach Kristina -
Being impacted by the TD issue myself and sensing increasing levels of frustration from other users in this thread, I'd suggest the Quicken team consider being more transparent on the technical specifics of this issue and what's being done to address it. Many of the disgruntled comments in this thread are less about the outage itself and more about the fact that the last update from @Coach Natalie was now 10 days ago and too vague to be of real value, with no updates since to address the fact that several users contacted TD and were told the issue is likely on Quicken's side.
What are the technical specifics of the outage; did TD change something with the specific API endpoint Simplifi was hitting with its integration? Did something break in a third-party integration and Simplifi is waiting on an external provider to fix the issue, and if so, what's the team doing to lean on them about resolving this with urgency? Whatever the situation is, we'd really appreciate being clued in.
Even if the issue itself can't be fixed quickly, being transparent about the specifics and restoration plan will go a long way toward managing everyone's expectations and giving us confidence that Simplifi's doing what it can to restore service for us TD users.
Thanks, K.
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Hey everyone, we understand everyone's frustration and wish we had more info to share. Everything we know here in the Community is in the Community Alert. This issue has already been escalated from our end and our engineering team is working toward a solution. As soon as we have any news to share, we will post an update to the Alert.
Please bookmark the Alert so you can be notified of these updates:
Thank you all for your continued patience!
-Coach Natalie
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So the update is, "Check this specific Alert"…..which doesn't have any updates….
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Amazingly TD Bank hasn’t disable the ability to connect to [removed]
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adding my name to those that are very frustrated with the lack of resolution of the TD Bank connectivity issue. Please provide a resolution asap.
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I was skeptical at first about the effort being put forth to resolve this issue. However, this is the message I got during the setup phase at another financial company.
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try the [removed] and you will find TD Bank downloads perfectly
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Still cannot connect to TD bank, is there any update on this?
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Looks like others companies that I can't name here are also having this issue google search shows...
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A lot more detail from Quicken over at their other support forum https://community.quicken.com/discussion/7954918/ongoing-8-13-24-td-bank-fdp-105-and-fdp-390-windows-users-seeing-cc-902
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I never had a connection issue this longstanding with Mint, plus I wasn't paying for that service.
I am shocked that a paid service would ignore its customers this way and not respond to questions about it for over a week at a time. I'd be switching if I hadn't paid for a year up front…
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I will not be renewing
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Looks like on the other quicken thread this was resolved last night. I was able to reconnect my accounts this morning.
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Just in time, all this attention was on TD Bank, so I decided to open a second credit card with them (didn't get it yet). Might yet close the original card I had with them, though (the older card was not a rewards card).
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Rob Wilkens0
