UW Credit Union FDP-102 (edited)
I have been getting an FDP-105 error on my UW Credit Union account for the last three days. This is a new account that I am trying to add to Simplifi. Thanks.
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Hello @Fred Volkman,
To help troubleshoot this issue, I checked on our end and can see you have been getting a FDP-102 error since at least the 8th of this month. Since the issue has persisted longer than 48 hours, please provide the following information so we can investigate further:
- Have there been any recent changes on the financial institution website or the their login process?
- Is the account present in your Quicken Simplifi at all, even as a manual account? If so, what is the name of the account, as it shows in your Quicken Simplifi?
- What is the URL (web address) that you use when logging into the account directly through the financial institution website?
Also, please send us feedback with log files attached. To do this, please follow these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
I look forward to your response!
-Coach Kristina
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Thank you @Coach Kristina for your response.
- There have been no changes to the financial institution website or in their login process.
- This account (Checking) is not currently present in Simplifi. I am changing from Quicken Classic to Simplifi, and was trying to add this account using the "Add Account" process (not manual process).
- Their URL for logging into the account is https://www.uwcu.org/.
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@Fred Volkman, thanks for the reply!
When viewing your connection attempts from our end, I'm seeing an FDP-102 error for UW Credit Union in Quicken Simplifi instead of an FDP-105 error, which seems to be what Coach Kristina saw as well — can you confirm which error you're currently seeing when attempting to add this bank in Quicken Simpli, please? I want to make sure we're on the same page before submitting an escalation. I'm also seeing the same FDP-102 error for your Quicken for Windows connection, so I'm wondering if the bank is down. The escalation will allow us to find out for sure.
We look forward to hearing back from you!
-Coach Natalie
-Coach Natalie
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@Coach Natalie Thank you for the prompt response!
When I initially submitted the support ticket, it stated that this was a "FDP-105 error". Now, when I attempt to add UW Credit Union to Simplifi, it states that:
We are unable to connect to UW Credit Union at this time. Please try again later.
Care Code: FDP-102
So, you are correct that the error code has now changed. However, I am able to log into my UW Credit Union via their web portal.
~ Fred Volkman
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@Fred Volkman, thanks for confirming the error!
I went ahead and got the FDP-102 error escalated and will let you know as soon as we receive an update.
-Coach Natalie
EWC-1223337
-Coach Natalie
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Hello,
Adding a +1 for issues connecting to UW Credit Union. I started getting FDP-102 on August 9th and waited until today to reach out. My answers to the 3 questions are below.
- No recent changes.
- It is already present in my Simplifi account, last time I was able to sync it was August 8th.
- uwcu.org or more specifically webbranch.uwcu.org
I have sent logs as well when I was speaking to someone through chat support earlier.
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@mr.fbrock, thanks for posting on this topic!
Since your issue was escalated via Chat Support, you'll want to keep an eye on your Messages in the Help Center for updates from them. Feel free to post back and let us know what you find out!
-Coach Natalie
-Coach Natalie
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Hi, I am having this same issue and would like to follow along for a resolution. Thanks
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Just chiming in in case it helps me get notified when this is resolved… I'm having the same FDP-102 issue with my UWCU accounts (which is all I have linked in Simplifi, so this kind of makes the app useless for the time being)
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Hello everyone,
We do have a new alert for this issue available for you to follow for updates. We will be sure to update this alert as we receive the updates ourselves going forward.
We appreciate your patience!
-Coach Jon
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@Fred Volkman, can you give the connection another try, please?
Let me know how it goes!
-Coach Natalie
-Coach Natalie
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Actually, I think this issue has cleared up — can everyone in this thread give it another try and let us know how it goes, please?
@mr.fbrock @junels @dark.beach990
Fingers crossed!
-Coach Natalie
-Coach Natalie
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@Coach Natalie I was able to successfully add UWCU as an account, and I was able to connect to my various accounts. Also, transactions from my checking account populated my Transactions interface.
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@Coach Natalie, it's still not working for my pre-existing accounts. I still get FDP-102 errors. Oddly, when I click the "Try Again" button, it doesn't seem to do anything; the banner stays up and there's no spinning cursor or other visual indication that it actually tried to do anything. I've tried in the iOS app and in a web browser.
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@dark.beach990, can you try establishing a completely fresh connection with the bank, please? Here are the steps:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let me know how it goes!
-Coach Natalie
-Coach Natalie
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@Coach Natalie , reestablishing the connection worked! Everything seems to be working properly again. Thanks for the speedy help!
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@Coach Natalie Everything is working for me now. Thank you!
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