Capital One connection issues

kwamevanl

Hi, since Saturday August 10, my Capital One credit card account stopped updating. It worked fine for months before. I tried resetting the connection via Settings/Accounts prompting me to sign into my Capital One account and authorizing the account. I get a message ‘your accounts are up-to-date’ but it’s not working, the account is shows ‘Disconnected’. I’m reluctant to delete institution or the account as it says it will delete all account transactions. Of course I want to keep all the transactions. Please help!

Coach Jon

Hello @kwamevanl,

Thanks for reaching out! I can only see successful connection attempts for Capital One for you on our side. Can you provide a screenshot showing the issue you are seeing to better help us understand your situation?

Thanks,

Coach Jon

kwamevanl

Hi Jon, sure attached all the screenshots. After this sequence the account still shows ‘disconnected’.

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rooster

For what it's worth, this was posted recently.

kwamevanl

Thanks but I’m not getting this messsage ‘Cards - "You have already added all your accounts". It just keeps showing ‘Disconnected’ for my Capital One card account despite resetting connection, see screenshots.

Coach Jon

Hello @kwamevanl,

Thanks for the reply. Based on the screenshots you sent in, it looks like you are experiencing the known issue we have a new alert for. I would suggest following the alert, as we will be posting updates there as we receive them.

https://community.simplifimoney.com/discussion/9959/new-8-12-24-capital-one-credit-cards-you-have-already-added-all-your-accounts

Thanks,

Coach Jon

kwamevanl

Ok I’ve signed up for the alerts. In the meantime, as I’m not getting that actual message “You have already added all your accounts”, can I experiment with either disconnecting and reconnecting the institution or deleting and adding the account, without either of those steps deleting all historical Capital One transactions?

UrsulaA

Refer to this article, @kwamevanl on how to make an account manual to then reconnect to an institution.

How to Make an Account 'Manual' | Quicken Simplifi Help Center (simplifimoney.com)

How to connect an account to a manual account

How to Link Accounts | Quicken Simplifi Help Center (simplifimoney.com)

Following the steps listed on the linked articles will ensure you preserve historical transactions.

jobrosseau

Any idea when this issue will be fixed? 😕