TD Bank connection problem in limbo

Androidd88

My two TD Bank checking account connections failed this week. A Simplifi announcement was made on 8/7 that TD is having a known connection problem and is working on the issue. I had a lengthy call with a competent tech support specialist yesterday at TD who said that there is no open ticket regarding connection to Quicken/Simplifi so as far as I can tell nobody is working to resolve this issue.

OT9999

Same here

Coach Kristina

Hello @Androidd88 and @OT9999,

What error messages/codes are you seeing? If you are seeing a 105 and/or 390 error, then that is a known issue which has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

If you are seeing different errors, then please let me know so we can troubleshoot further!

OT9999

I see 390 for TD bank and 105 for a Target card which is issued by TD Bank.

Coach Kristina

Thank you for confirming,

Based on the error codes you're seeing, you are likely encountering the known issue. I recommend bookmarking the Community alert I linked earlier, since any updates, once available, will be posted there.

Thank you!

Androidd88

Thanks for the clarification! I get the 390 error after entering my credentials

David2137

Hi

Is the issue in the Simplifi software. the "middle ware, i.e. the process which handles the messages to and from Simplifi/TDBank or in the TD Bank systems?

From the prior comment it would suggest the Simplifi software

Coach Jon

Hello @David2137,

Thanks for the reply! According to the alert, it sounds like the issue is on TD Bank's end, but as @Coach Kristina mentioned prior, you can follow the alert for the known issue she posted for updates as we will be posting them there as we receive them.

Thanks,

Coach Jon

David2137

Hi y'all

Update, I have tried a couple of SImplifi's competitors and achieved a successful connection and transactions download so, it would point to the problem being on the application side, i.e. Simplifi's issue.

BTW - both these competitors used Plaid as the middleware, but then I am sure you are aware of this fact.

Thanks

David Beardsell

Anthony T

I am hoping for at least a timeline soon, it is disappointing that the primary reason I pay for this platform has been not working for a week. Especially because it took me 4 different support calls to find the community post, and I have been told twice I need to call TD Bank to resolve things (wasting a lot of time!)

hlcriswell84

Seems no movement on the TD Bank issue. I know other apps are using it just fine.

Coach Jon

Hello @hlcriswell84,

Thanks for reaching out. We recently posted an update on the current issue with TD Bank. You can follow this alert for updates on the issue as we receive them.

https://community.simplifimoney.com/discussion/9921/updated-8-7-24-td-bank-returning-105-and-390-errors

Thanks,

Coach Jon

hlcriswell84

Yes I've seen that, but no movement since.

samsonite

Hi Coach Jon: That update reflects that Quicken has been aware of this issue for almost a week, and no update has been provided since August 9. The experience of other users reflects that this seems to be a Quicken issue, not a TD Bank issue. At the very least, Quicken has not given its paying customers an update in several days to show the steps they have taken to resolve this longstanding issue. Please let us know the timeline to resolve.

drknowitall

It's now been a week since you posted this issue… is there any updates? Can you please follow up with them

drknowitall

It just seems like there are not enough users of simplify → TD Bank to give this issue a priority!!! Normally, these things are only a max of 24 hours away from being fixed! I do share the feeling that it's a simplifi issue and not a TD Bank issue, since other software packages are able to connect just fine

RobWilk

I don't think the problem is there are not enough users - I am a "superuser" and yes, even I use TD Bank for one credit card. Regionally, TD Bank is a pretty big bank, plus (unsure if affected) they handle financing for companies like Samsung (where I also have a separate TD Bank account).

The main issue here is that Quicken usually cannot fix these problems themselves, the usually rely on a third party, usually Intuit (there is another company too), to fix these things. That's because Quicken focuses on software and lets other companies handle the specific bank connections. The companies that quicken uses may be different than the companies that other software uses, which may be why it works (or doesn't) there when it doesn't (or does) work here. At best, though, Quicken can raise an issue with these third parties, but i don't know that they have control over those other company's priority system, and they may not get much feedback on progress until the problem is fixed.

Anthony T

Thanks for the insight "Superuser" Rob [removed - accuracy]. At best, Quicken can provide the service we pay for. However, I think we would all settle for more regular updates on the community posting, or at least acknowledgment that this is high priority.

Sean OConnell

Just wanting to add my name to the list of users that are effected by this TD Bank issue. I was a previous user of Mint.com and came over once it went EOL, and honestly I have been pretty disappointed with Quicken Simplifi. In just 7 months, I have had several accounts with connection issues and it took MONTHS to get the problems rectified. Let's see how long this TD bank issue takes to fix….

madmoondog

Same boat here coming from Mint, although i have not had many connection issues, TD bank started last week and then fidelity this week. Frustrating that i had to shift to a new a Fidelity connection per the Simplifi instructions to get it to work again and even more frustrating that simplifi is useless to me without TD bank working.

OT9999

[removed - no soliciting] I am ready to switch

Markmad3

In case there is power in numbers, let me add my name to the list of users that are affected by this TD Bank issue. Very frustrating how long this issue is lasting.

dvano2002

Agreed. TD bank is pretty big, and it would seem counterproductive for Quicken to ignore this issue for so long. Perhaps time to move on

hlcriswell84

still no progress or information, Very disappointed with Simple support and service. Unless major change will not renew and head to [removed].

RobWilk

This app is quite usable without working bank connections, you just manually enter transactions until the bank is back up. The beauty of this is you can do it from mobile app or web, whichever is more convenient.

No matter which app you move to, I can almost guarantee there will be intermittent outages amongst various banks.

Anthony T

Rob, as a superuser I would hope you would try and assist us with workarounds instead of defending Quicken.

All: In the meantime, you can export your TD Bank statements without manually entering them:

Log into TD Bank and 1. select your account, 2. Select "Export" 3. Select file type, QFX Quicken/QuickBooks. The file will download. With Quicken open click on the TD downloaded file and it load into your Quicken file.

Coach Natalie

@Anthony T, Quicken Simplifi will only accept CSV files for import — https://help.simplifimoney.com/en/articles/4413430-how-to-manually-import-transactions

Are you using Quicken Classic or Quicken Simplifi? If the former, you may want to post to the Quicken Classic Community instead: https://community.quicken.com/

Thanks!

-Coach Natalie

Anthony T

Thanks for the insight Natalie, you can also export CSV files from here as well. I am using Simplifi

RobWilk

@Anthony T A work-around is manually entering transactions as you make them (this lets you categorize or enter notes when you know what the transaction is), it's how I use the app primarily as it ensures the balances are always up to date (if you wait for bank downloads, they update at most once every 4-5 hours, and it's a slow process with my accounts). It's the way I have always used the app. Sometimes, for example with planet fitness or t-mobille, I make a checking account ebt payment online, and it doesn't reach my bank account for 2-3 days, and in the meanwhile if I manually enter it I know in my balances in simplifi the money is spent before my bank balance or downloaded transactions would be aware of that.

Susdel71

I was also was a mint customer and honestly have not been impressed with this app - constantly having to reconnect to my bank accouhts is beyond a nuisance. Hoping that our numbers help get this resolved soon.

Hoymd

TD Bank has been down for over a week. Last update was 8/9.

Can someone provide detail on the status?