Enred Commuter Benefits FDP-106 error (edited)

Elvin

The log in site for Commuter Benefits recently changed from commuterbenefits.com to edenredbenefits.com

Simplifi is still pointing to the old site and the connection is failing. When will this be fixed on the Quicken side?

Coach Natalie

@Elvin, thanks for reaching out!

When viewing your connection attempts from our end, I see that you're receiving an FDP-106 error with Edenred Commuter Benefits — is that what you're seeing on your end as well? If so, is the error occurring on an existing account in Quicken Simplifi, or are you receiving it when attempting to connect to the bank for the first time?

Please let us know so we can best assist!

-Coach Natalie

Elvin

yes. That is the error I am seeing. It is an existing account, not a new account. This started a couple of days ago.

Coach Natalie

@Elvis68, thanks for the reply!

Since the error is occurring on an existing account, please follow these steps to establish a completely fresh connection with the bank:

1. Make all of the accounts with this bank manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how it goes!

-Coach Natalie

Elvin

thanks. I marked the account as manual and tried to add a new account, but I get the following error now.

Coach Natalie

@Elvin, thanks for giving that a try!

Please provide the following information so we can submit an escalation:

1. The name of the account, as it appears in Quicken Simplifi.
2. The name of the account, as it appears on the bank's website.
3. What type of account are you attempting to connect?
4. Has there been any changes made to the bank's website or the sign-in process recently (aside from the URL change)?
5. Has there been any activity in the account in the last 90 days?
6. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also submit your logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Natalie

Elvin

I will need to try this in a couple of days when I have access to a desktop computer. Thanks

Elvin

My account is now working. Thanks for the help