Fidelity Investment Returning FDP-378

Mike T

Hello — for about the past three days when I update my accounts, I get the error message listed in the title. I have searched around here and I don't see any reference to a 378 error as it pertains to Fidelity.

Is this the same or related to the issue(s) identified in the below linked post or is this something else that requires different troubleshooting?

https://community.simplifimoney.com/discussion/9583/ongoing-06-28-24-fidelity-inv-retirement-returns-a-101-error

Coach Jon

Hello @Mike T,

Thanks for reaching out! I am unsure what the error code means specifically, but here are some basic troubleshooting steps you can try:

1. Try Resetting your Account Connections. This will solve most account connectivity issues!
2. If the first step does not work, you can also make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.

Let us know how that goes!

-Coach Jon

Coach Jon

Hello @Mike T,

Here is an additional step you may try if your Oauth connection token has expired with Fidelity:

• To gain a new token, you will have to revoke Quicken from accessing your bank's website then reconnect your accounts.
  1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
  2. Navigate back to Quicken Simplifi and reset the connection for the bank.
  3. Link the accounts found to the existing Quicken Simplifi accounts. Make sure that you are the owner of the account and the account is not shared.

Thanks,

Coach Jon

Mike T

I’ll give it a try. Thanks.

Mike T

@Coach Jon

Looks like a connection reset fixed it.