Manual Investment Account Balance is 0 in the Accounts List (edited)

@jhamilt5, @inspector_gadget, & @Erik B, thanks for reaching out!

It looks like there may be an issue with the balance for manual investment accounts in the Accounts List where Quicken Simplifi is using Investment Transactions instead of the Holdings listed in the Investments Portfolio to calculate the balance. Unless they changed something, Investment Transactions should not interact with account balances in any way, so it seems that there's definitely something funky going on here. Manual investment account balances should use the holdings data as far as I'm aware.

With that, I'd like to get a ticket filed for this, but I wanted to confirm the behavior with you all first. Since it sounds like a couple of you have $0 balances in the Accounts List, I'm assuming you don't have any Investment Transactions entered — is that right? @jhamilt5, you mentioned that adding transactions to the account changes the balance — are you referring to Investment Transactions? If so, it sounds like this definitely falls in line with what I'm personally seeing.

https://help.simplifimoney.com/en/articles/6540220-managing-investment-transactions

I'd also like to get you all added to the ticket along with myself so we can show that the issue is widespread. To do so, please provide the following data:

1. The name of the account in question, as it appears in Quicken Simplifi.
2. The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
3. The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
4. A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
5. A screenshot of the Investment Transactions for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account). If you don't have Investment Transactions, we'd just want to see that the Investment Transactions register is empty. If you do have Investment Transactions, please select all of the transactions listed for the account before grabbing your screenshot so we can compare the "selected total" to the balance in the Accounts List to see if they match.

Please also submit your logs via the 'Send Feedback' option:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

-Coach Natalie

Hey everyone, an Alert has been created for this issue:

Please follow the Alert for updates. Thanks!

-Coach Natalie

@inspector_gadget & @Steve574, please be sure to follow our Alert for updates on this known issue:

Thanks!

-Coach Natalie

@Steve574, it looks like the ticket for repairing the history is still being worked on, so what I did is start watching it so I can inform everyone in this thread of any updates. Once a fix is implemented, you'll want to let us know at that time if it worked for you or not.

Thanks!

-Coach Natalie

QCS-17616