Optum Financial (Previously ConnectYourCare) not connecting - Error FDP-102 / FDP-106 (edited)

I'm glad to hear that most have been able to get connected!

@billstidham, since you're receiving an FDP-103 error, please follow these steps to troubleshoot:

1. Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
2. Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If the error persists after doing so, go ahead and create a separate post to report the separate issue.

Thank you!

-Coach Natalie

@mkvenkatesh, is the FDP-106 error happening on an existing account in Quicken Simplifi? If yes, please follow these steps to establish a completely fresh connection with the bank:

1. Make all of your Optum accounts manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

@billstidham, the to.100 error is a timeout error, which means the connection is timing out before we successfully connect to the bank. For this particular error, you want to allow 48-hours. You can also try from a different browser, as well as making sure you're not on a VPN or a restricted network. I'd also suggest trying outside of peak hours or over the weekend. If the issue persists, you will want to create a separate post to troubleshoot the separate issue.

Thanks!

-Coach Natalie