Fidelity Credit card is showing positive balance instead of the Negative balance (edited)
The actual credit card website has the negative balance as expected. But somehow simplifi is shwoing it as positive. As a result the balance is adding to my networth.
The actual balance should be 785.16. The balance was negative just a day before. and suddenlty it switched to positive.
The account balance in [removed] is showing as negative as expected. So i believe the issue is with simplifi only.
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Comments
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@anusuya, thanks for reaching out to the Community!
The issue you're describing with your Fidelity credit card has already been escalated from our end. We have an Alert that can be followed for updates:
We appreciate your patience as we work to resolve this matter!
-Coach Natalie
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Same problem.
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Hi.
Please fix this with a sense of urgency. It is making managing cash flow a nightmare.1 -
Same issue. Seems to be recent change
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I thought it was just me! Well, on the plus side (haha), my net worth is higher for a moment.
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Glad I looked into why this is. It's throwing off my credit card balances. hope a fix happens soon.
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Quicken team, any updates?
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Any updates?
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Very frustrating issue. Cc payments also appear to be reflected as expenses as a result.
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Hey everyone, we apologize for the frustration and want to assure you all that we are actively working to resolve this issue with Fidelity credit card accounts. In the meantime, please follow our Alert, as we will post updates as soon as they become available.
We appreciate everyone's patience!
-Coach Natalie
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Is there any ETA? Between this and and the Apple Card issue, the app is unusable for me. Not acceptable for a paid product.
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To Coach Natalie, my account is already set as a Credit Card account, so that fix did not work for me.
I agree with Moe82, for such a critical issue on a paid product, the resolution SLA is no acceptable. This needs to be fixed today.
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Can we please have a workaround while you find a permanent fix? Simply multiply the balance by (-1).
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LOL
I’m assuming the problem is that some users are seeing the correct numbers while others are not. So multiplying by -1 globally won’t work. And you can’t take the absolute value of the balance then multiple by -1 because credit card balances can be either positive or negative.But if the issue is affecting all users equally, then this is really unacceptable because this is not a difficult problem to fix from an engineering perspective.
To Coach Natalie, please escalate this issue because it is really frustrating or give us an ETA at least.2 -
When is a resolution expected on this? This paid product is useless to us as long as this bug is in effect!
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They clearly don’t care about their customers.
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Same problem. Any update?
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Is there a related Reddit post that we can make some noise on? They seem more responsive there because it’s public facing.
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It is disrespectful.
Solution? I'm already testing alternatives.
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Hello everyone,
We are still working on a solution for this issue, and will continue to update the Alert @Coach Natalie posted previously as we receive updates.
Thank you for your patience!
-Coach Jon
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@Coach Jon @Coach Natalie - it’s been over a month since we started experiencing this issue. what’s the holdup here? Can you suggest any kind of workaround in the meantime? Any way to make the balance appear as negative?
The perception is you guys have so many other bugs and issues with your product that this one just hasn’t made its way to the top of the list yet to be resolved. If that’s not the case, why the long delay on a resolution?
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I don’t think you guys realize how many customers you’ve lost because of this issue alone. Are you monitoring the posts in the Reddit sub? Everyone is moving to [removed]…
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Hey everyone! Our engineering team has been working on a workaround for the ongoing Fidelity issues we're seeing with Intuit, and we've added a new Finicity bank option for Fidelity that should work for you all in the meantime. Our support article here has more info on this:
We hope this helps everyone for now as we continue to work on the Intuit connection issues!
-Coach Natalie
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The workaround isn’t helpful.
It works but I would have to go through and fix all the incorrect categorization.
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Imagine having a whole month to fix such a simple issue and giving this workaround instead. [removed - disruptive]
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@grspringer is re-categorization necessary if you are re-linking via a different connection method to an existing account?
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Can someone explain how this workaround works from a technical perspective? It doesn't seem like a good idea to pass Fidelity credentials through anything but the fidelity log-in endpoint. I just want to make sure this is safe.
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@Moe82, the workaround is just a different service provider you're connecting through, which is Finicity, whereas we normally use Intuit. A majority of banks are not on an OAuth API connection with Intuit, so it wouldn't be any different than a standard connection.
Our support article here goes over the security of online banking aggregation and your data:
I hope this helps!
-Coach Natalie
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@Coach Natalie can you clarify if recategorization of all transaction will be necessary if we use this workaround?
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@MikeOne, I'm not sure why it would be. If you already have transactions downloaded and categorized, they won't be overwritten on the Finicity connection. You'd just want to link your existing Quicken Simplifi account to the Finicity connection. However, it is my understanding that the Finicity connection does not support transaction downloads for some account types, so you may not receive new transactions at all. It certainly won't hurt to give it a try, though!
-Coach Natalie
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