MOHELA for loans previously with Navient
On 10/21/2024, Navient transitioned ALL its student loan servicing to MOHELA. However, those who transitioned from Navient cannot log into the standard MOHELA website. Instead, we must use this site: https://servicing.mohela.com/ , which is not available in Simplifi.
Please add this institution to Simplifi
Comments
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Hello @Duke0486,
Thanks for reaching out! We went ahead and converted your FI request post into a discussion as we do already have a bunch of instances in Quicken Simplifi related to Mohela. Have you tried connecting using these instances?
Thanks, and let us know!
-Coach Jon
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Hi @Coach Jon , yes I attempted to connect using all the Mohela instances already in Simplifi, but none worked. It appears that Mohela created a very specific site, https://servicing.mohela.com/ , for those who transitioned from Navient.
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Hello @Duke0486,
Thanks for the reply. To help clarify what is occuring exactly here, can you let us know if you ever had this account connected in the past in Quicken Simplifi? We do have an instance for Navient Loans available in Quicken Simplifi. If your accounts were connected before, is this the instance you used?
Let us know when you can!
-Coach Jon
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Hi @Coach Jon , yes, my account was previously-connected to Simplifi using the Navient instance [which successfully worked in Simplifi until Navient transitioned ALL its student loan servicing to MOHELA today (10/21/2024)].
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Hello @Duke0486,
Thanks for the response. I've learned that Mohela did have a new system they'd like everyone to register for. I am unsure if it also applies to those who transitioned from Navient, but it may be good to verify if this works for you. Once done, please try connecting your Mohela account in Quicken Simplifi once again.
The link to register for the new system is available here:
Thanks,
Coach Jon
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Hi @Coach Jon , I tried registering for Mohela's new system to which you're alluding, but it wouldn't let me and said there was no record for me in the system. It instead tells me that if I'm transitioning from Navient, go to https://servicing.mohela.com/, which is not a current option on Simplifi, so it should be added.
Thanks,
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Hello @Duke0486,
Thanks for the confirmation. I would have you try resetting the Navient account connection to see if you are still unable to connect afterward.
If that does not work, I would suggest trying with a fresh connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.
Thank you,
Coach Jon
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Hi @Coach Jon , thanks for the suggestions, but neither will work. This is because the Navient website no longer allows logins. Please go to https://navient.com/ and click on "Log In" in the upper right corner. The resulting pop-up window tells you to go to https://servicing.mohela.com/.
The only way to fix this issue is to add https://servicing.mohela.com/ as an available institution on Simplifi. If you don't mind, please convert this thread back to a financial institution request post.
Thanks!
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Hello @Duke0486,
The URL you see in the Add Account section of Quicken Simplifi is usually not the URL we use when connecting to the Financial Institution. We use a different server to connect with the FI. In order to continue troubleshooting we will need you to follow the steps above in order to verify the specific issue at play here.
I hope this makes sense.
-Coach Jon
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Hi @Coach Jon , thanks for the explanation and my apologies for not understanding earlier!
I'd follow the recommended steps you provided above, but within in the last 24 hours, I paid off my Navient/Mohela student loan so I'm no longer a great candidate for testing because the institution is now moot for me.
I'm guessing another Simplifi user will encounter this and need help.
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