Ascensus FDP-102
I have been unable to connect Ascensus plans for months. I saw a post opened in January that was closed with no resolution. This is the same result any time day or night on weekdays or weekends, so clearly this has nothing to do with "market hours." What's the story?
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@BrushedStatue, thanks for reaching out to the Community regarding this issue!
I'm sorry you're experiencing difficulties connecting to Ascensus in Quicken Simplifi. To clarify, is the error happening when trying to add the account, or are you experiencing it on an existing account? If the latter, when was the last time the account was able to be updated in Quicken Simplifi?
When viewing your connection attempts from our end, I'm only seeing attempts from yesterday. Since Ascensus is part of Vanguard, and Vanguard does block connection traffic during market trading hours (see here), I'd suggest trying again this weekend so we can see the connection attempts occurring outside of peak hours.
Please let us know how things go!
-Coach Natalie
-Coach Natalie
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It is trying to add the account; it has never been connected. I tried to add this last night well past market close. I have tried adding over the weekend and all attempts have failed for at least 5 months.
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@BrushedStatue, please give it another try this weekend and let us know how it goes. We need to be able to see the aggregation events from our end showing that you've tried outside of peak hours.
Thanks!
-Coach Natalie
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Tried again at 9:18pm MT and failed with the same error. I'll try it a few more times throughout the weekend so you can get several data points.
Thank you.
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Same error at 10:49am MT on Saturday.
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Same error at 6:47pm MT on Saturday.
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